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Frequently Asked Questions
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Who Do I Contact?
- To report a problem with the pool, recreation center or common area landscaping;
To ask a question regarding the CC&R's or other Association Governing Documents;
To report a CC&R noncompliance issue;
To ask or discuss other Homeowner Association related matters.
Contact: Ruth Moffitt, Homeowner Services Representative
Phone: 661-295-9474 ext. 119 or rmoffitt@valenciamgmt.com
- To ask a question about your assessment account or payments;
To request coupons or a statement of your account;
To request automatic withdrawal for your assessments;
Contact: Blanca Navarro, Accounting, 661-964-1541 or bnavarro@valenciamgmt.com
- To report vandalism to the common areas (pool, slopes, landscaping) as it is occurring; To report unauthorized people at the pool or people in the pool after hours;
Contact: Golden West Security at 661-294-8160.
- To report criminal activity; Contact Santa Clarita Sheriff's Office at 255-1121.
For an emergency, call 911
- To report problems with your residence or your yard;
Contact John Laing Customer Service at 818-267-3751 or by fax at 818-373-0271.
- To report street light outages; Contact Southern California Edison at 1-800-655-4555.
What Should I Do If I Get a Letter?
If you receive a notice of non-compliance letter from the Association, the first step is to follow the instructions in the letter. The letter will typically contain the action that the Board is requesting you to take to correct the violation. If you receive a second letter for the same issue, a date of compliance is usually provided.
However, if you do not agree with the notice, you are welcome to advise the Board of your position. You must state your opposition in writing to the Board of Directors so they may further investigate the claim and render a decision regarding the allegations. You may also request a hearing before the Board in order to discuss the matter with them in person.
Your letter may be faxed to Valencia Management Group at 661-295-9476, mailed to PO Box 802920, Santa Clarita, CA 91380-1928, or emailed to the St. Clare Community Association manager, Ruth Moffitt, at rmoffitt@valenciamgmt.com. (Please note that Management is strictly the reporting agent and cannot make decisions regarding the allegations but acts at the direction of the Board concerning the matter.)
What rights do I have as a member of the Association?
As a member of the St. Clare Community Association you have the right to:
Vote to elect or recall the Board of Directors in accordance with the governing documents.
Vote to amend the governing documents.
Can I participate in the Board Meetings?
Yes and No.
The meetings are open to all members of the Association and you do have the right to speak at these meetings during the homeowner forum portion, however only the Board members can vote on the issues brought before the Board.
When are the Board of Directors Meetings Held?
Board meetings are held on the second Wednesday of every even month (February, April, June, August, October, December), unless otherwise noticed. Board meetings generally begin at 7:00 p.m. by the community pool area.
We also have Bi-Monthly Board of Director's meetings held in odd months, usually on a Wednesday at a Board Members house beginning at 6:30 p.m.
After the meeting homeowners will be given the floor to share their concerns.
When is my Assessment Payment Due?
Association assessments are due on the 1st of the month, and are delinquent on the 15th of the month. Per the St. Clare Community Association Delinquency Policy, a late fee of ten percent (10%) will be charged to your account for payments made after the 15th. If the account remains past due for one month, interest at 12% per annum will be charged. This policy is strictly enforced, as the only source of revenue in the Association is member assessments.
What does the Management Company Do?
The association management firm handles the following on behalf of the Board of Directors:
- Homeowner billing and payment processing.
- Vendor liaison and payment processing.
- Financial Reporting.
- Inspects the common areas and residences for compliance with the governing documents twice monthly.
- Organize the meetings of the Board of Directors & Members.
- Handle all correspondence on behalf of the Board.
- Solicit bids for services.
- Insure that all required documents are delivered to homeowners per the requirements of the California Civil Code and/or the governing documents.
- Maintain the records of the Association.
- Handle all inquiries by the Association members.
- Insure that the Board is aware of changes in the law in coordination with legal counsel, insurance agent, and other professionals.
While the list above is not all inclusive, hopefully it gives you an understanding of what the management firm does, and why the unpaid volunteers on your Board hire a management firm.
If you have any questions or comments, please call your association manager, Ruth Moffitt at
661-295-9474 x119 or email her at rmoffitt@valenciamgmt.com.
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